Efficient and Convenient Preparation with 2Pass4sure's Updated ITIL-DSV Exam Questions

Blog Article

Tags: ITIL-DSV New Practice Materials, Latest ITIL-DSV Dumps Ppt, Valid ITIL-DSV Test Papers, ITIL-DSV Valid Test Voucher, ITIL-DSV Real Questions

BTW, DOWNLOAD part of 2Pass4sure ITIL-DSV dumps from Cloud Storage: https://drive.google.com/open?id=13jMDkhKeW0rxdPKa2t3RLpf04R8zKp1p

Our ITIL-DSV exam braindumps are set high standards for your experience. That is the reason why our ITIL-DSV training questions gain well brand recognition and get attached with customers all these years around the world. Besides, our ITIL-DSV learning questions are not only high effective but priced reasonably. Their prices are acceptable for everyone and help you qualify yourself as and benefit your whole life.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 2	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 3	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 4	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

>> ITIL-DSV New Practice Materials <<

ITIL ITIL-DSV New Practice Materials - Latest Updated Latest ITIL-DSV Dumps Ppt and Authorized Valid ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Test Papers

Our ITIL-DSV training materials are compiled carefully with correct understanding of academic knowledge using the fewest words to express the most clear ideas, rather than unnecessary words expressions or sentences and try to avoid out-of-date words. And our ITIL-DSV Exam Questions are always the latest questions and answers for our customers since we keep updating them all the time to make sure our ITIL-DSV study guide is valid and the latest.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q33-Q38):

NEW QUESTION # 33
A service provider is off-boarding a user. Which of the following actions is recommended?

A. Communicate to all stakeholders.
B. Revoke access to the service.
C. Perform a root cause analysis.
D. Ensure that all invoices are being paid.

Answer: B

Explanation:
Off-boarding a user is a critical process that must be handled carefully to ensure that all access rights and privileges are revoked to protect the organization's data and systems.
* Option A (Incorrect):While communication is important, the primary concern during off-boarding is to revoke access.
* Option B (Incorrect):Performing a root cause analysis is not relevant to off-boarding unless there was a specific incident that necessitated the off-boarding.
* Option C (Incorrect):Ensuring that invoices are paid is more of an administrative task and, while important, is not the key security action in the off-boarding process.
* Option D (Correct):Revoking access to the service is the most crucial action to take when off-boarding a user. This ensures that the former user cannot access sensitive information or systems after their departure, which is essential for maintaining security.

NEW QUESTION # 34
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

A. Programme
B. Emergency Change
C. Project
D. Normal Change

Answer: A

Explanation:
When onboarding a large customer with a complex user base, the service provider needs to manage various interrelated projects and activities that contribute to the overall outcome. This scenario requires a coordinated approach that can handle complexity, scale, and the need for multiple outcomes.
* Programme:
* A programme is a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. In the context of onboarding a large and complex customer, a programme ensures that all projects and activities are aligned with the overall objectives, facilitating effective management of dependencies, risks, and resources.

NEW QUESTION # 35
An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?

A. Increase the service levels during the transformation period.
B. Lower the billing margin during the transformation period.
C. Carry out customer satisfaction surveys regularly and take action on the results.
D. Guarantee all downtimes will be solved within the agreed targets.

Answer: C

Explanation:
During a digital transformation, maintaining a good relationship with the customer is crucial. The most effective way to ensure this is by regularly gauging customer satisfaction and promptly addressing any issues or concerns that arise. This aligns with ITIL 4's guiding principle of "Progress Iteratively with Feedback," which emphasizes the importance of continuous improvement based on real-time feedback.
* Option A (Correct):Regular customer satisfaction surveys and taking action on the results will help maintain a strong relationship by showing the customer that their feedback is valued and acted upon.
This builds trust and ensures that the service provider can adapt to the customer's changing needs during the transformation.
* Option B (Incorrect):Lowering the billing margin might be appreciated, but it doesn't directly address the quality of the relationship or service delivery during the transformation.
* Option C (Incorrect):Increasing service levels might not be feasible or necessary during a transformation and could lead to overcommitment and potential failure to meet those service levels.
* Option D (Incorrect):Guaranteeing all downtimes will be solved within the agreed targets is part of standard service management, but it doesn't specifically help maintain or improve the relationship during transformation unless paired with active engagement and feedback mechanisms.

NEW QUESTION # 36
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?

A. Focus on the value the cables are delivering to the bank and praise them for it.
B. Forecast the required demand and planning to the provider.
C. Invite the provider as part of the project board.
D. Create user accounts for the provider during the onboarding stage.

Answer: C

Explanation:
When managing suppliers, particularly in a scenario involving significant changes like upgrading physical network cabling during branch renovations, ITIL 4 emphasizes the importance of effective engagement with suppliers to ensure alignment with the organization's goals and successful delivery of value. Here's a detailed explanation of why inviting the provider as part of the project board is the correct approach:
* Collaboration and Visibility (ITIL Guiding Principle: Collaborate and Promote Visibility):ITIL 4 stresses that collaboration is key when engaging with suppliers. By inviting the cabling provider to be part of the project board, you are fostering a collaborative environment where the supplier is fully aware of the project's scope, objectives, and timelines. This ensures that the provider can align their efforts with the organization's expectations and contribute to decision-making processes, enhancing project visibility and reducing the risk of misalignment.
* Ensuring Stakeholder Value (Drive Stakeholder Value - Engagement):According to the ITIL 4 Drive Stakeholder Value module, successful engagement involves understanding and influencing stakeholder needs and ensuring their value is realized. Including the cabling provider in the project board allows for direct communication, enabling the provider to understand the value the organization expects from the project. It also allows the organization to influence the provider's work to ensure it meets the necessary standards and timelines.
* Governance and Accountability (ITIL 4 - Governance):Governance in ITIL 4 ensures that all participants are accountable for their roles within the service value system. By having the provider on the project board, the organization can ensure that the provider is held accountable for their responsibilities in the project, including adherence to timelines, quality standards, and budget constraints. This structured approach to governance helps in mitigating risks associated with the supplier's performance.
* Service Value System Integration (ITIL 4 - Service Value Chain Activities):Inviting the supplier to the project board integrates them into the organization's service value chain. It enables better coordination across the value chain activities such as "Plan," "Engage," and "Deliver and Support." This integration is crucial for ensuring that the supplier's contributions effectively support the overall project outcomes.
* Experience and Outcome Focus (Drive Stakeholder Value - Experience):ITIL 4 emphasizes the importance of managing stakeholders' expectations and focusing on outcomes. Direct involvement of the supplier in the project board helps in setting clear expectations regarding the project outcomes, such as the quality and performance of the network cabling. This engagement ensures that the supplier is fully committed to delivering the desired results, thereby enhancing the overall experience for the organization.
Why Not the Other Options?
* Option A (Forecasting demand and planning):While forecasting and planning are important, they are typically part of the initial engagement and do not constitute ongoing collaboration during the project execution, which is crucial for complex projects like network upgrades.
* Option B (Focusing on the value delivered):Praising the provider for the value delivered is positive, but it does not involve them in the strategic decision-making process or hold them accountable in the way that participation in the project board does.
* Option C (Creating user accounts during onboarding):While onboarding is important, creating user accounts is a technical step rather than a strategic engagement. It does not contribute to the strategic alignment and oversight that being on the project board provides.

NEW QUESTION # 37
A moment of truth is best described as:

A. The moment the agreement is signed as part of the offer phase.
B. The renewal of the contract when a deadline has been set.
C. A key touchpoint in which the user changes its impression of the service.
D. The moment when mutual readiness is assessed.

Answer: C

Explanation:
In ITIL 4, a "moment of truth" is understood as a significant interaction or touchpoint where a user's perception of a service can be positively or negatively influenced. These are critical moments in the user journey where the service provider has the opportunity to reinforce or alter the user's impression of the service.
* Moment of Truth:
* This concept refers to any interaction or touchpoint where the customer's perception of the service can change. These moments are critical because they can determine whether the customer' s experience is positive or negative, ultimately affecting customer satisfaction and loyalty.

NEW QUESTION # 38
......

The pass rate of the ITIL-DSV exam braindumps is 98.75%, and pass guarantee and money back guarantee, if you indeed fail in the exam by using ITIL-DSV exam dumps of us , we will refund your money or if you need to attend other exam, we will replace other 2 valid exam dumps for free. Besides, the ITIL-DSV Exam Dumps contain both quality and certain quantity, it is good for you to practice and pass the exam successfully.

Latest ITIL-DSV Dumps Ppt: https://www.2pass4sure.com/ITIL-4-Managing-Professional/ITIL-DSV-actual-exam-braindumps.html

DOWNLOAD the newest 2Pass4sure ITIL-DSV PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=13jMDkhKeW0rxdPKa2t3RLpf04R8zKp1p

Report this page

EFFICIENT AND CONVENIENT PREPARATION WITH 2PASS4SURE'S UPDATED ITIL-DSV EXAM QUESTIONS

Efficient and Convenient Preparation with 2Pass4sure's Updated ITIL-DSV Exam Questions